Jobs and CareersSKILLS SUMMARY: More than 10 years of experience in System Analysis / Application Administration for a fortune 500 corporation and a privately owned company. Strong background in user training and support documentation. Experience in major operating hardware and software.
EXPERIENCE
Jr. Systems Administrator –Western Stone & Metal 03/08-01/09
• Promoted to Jr. Systems Administrator on 03/08.
• Researched, evaluates, installs, configures and tests hardware associated with the relevant application. Maintained the hardware, including upgrades, additions, etc. with respect to the application.
• Monitors production systems and provides on-call 24X7 support for production related issues. This may include the maintenance of the application itself or damaged/corrupted data within the file structures.
• Hardware/software analysis for department projects.
• AD support and Administration.
• Day-to-day Systems Support.
• Day-to-day PC maintenance and performance related activities
• Installed the Sharepoint 2007 development servers.
• Configured the SAP infrastructure with Windows 2003 Enterprise in a Cluster environment.
• Configured the Change Management Request process through INFOPATH with Worlflows.
• Configured the OUTAGE logs structure with KPIs.
• Promoted to Jr. Systems Administrator on 03/08.
• Hardware/software analysis for department projects.
• SAP support
• AD support
• Day-to-day Store Support
• Day-to-day PC maintenance and performance related activities
Applications Administrator/Associate System Analyst 1/06- present
Senior Systems Analyst, Sales Administration and Program Development
• Coordinated the installation, maintenance and upgrade of Fiserv Investment Support Services core software applications.
• Researched, evaluates, installs, configures and tests hardware associated with the relevant application. Maintained the hardware, including upgrades, additions, etc. with respect to the application.
• Monitors production systems and provides on-call 24X7 support for production related issues. This may include the maintenance of the application itself or damaged/corrupted data within the file structures.
• Serves as a consulting source for application installations and upgrades, and to others who require assistance/information regarding the application itself.
• Product Manager for a variety of systems/applications including Blackberry,FaxCore, SharePoint, Exchange, IntelliMatch, CRM
• Act as liaison between department and business units. Senior Help Desk Administrator 6/00-1/06 Purchasing Systems Analyst, Corporate Procurement and Materials Management
• Promoted to Systems Analyst position in December 2005.
• Hardware/software analysis for department projects.
• Disaster Recovery & Business Resumption Plan Development
• Project planning and implementation.
• Day-to-day PC maintenance and performance related activities Computer Operator 6/99-6/00
• Performs basic-to-advanced AS/400, RS/6000, and other midrange computer systems operations and runs regularly scheduled jobs for the shift in order to fulfill computer processing needs in all Fiserv ISS production environments.
• Responds in a timely manner to user/applications staff requests in order to meet all computer processing needs, within the existing framework of priorities.
• Operates printers (loads correct forms, responds to printer messages, unloads forms, manipulates spool files) to generate regular and/or special request reports and forms. Separates and distributes printouts according to Output Distribution listing so that customers receive output on an accurate and timely basis. Retrieves from archive and reprints damaged/lost output as needed for replacement.
• Operates tape drives (properly labels, loads, unloads, and prepares for transfer and receipt to/from off-site storage) in accordance with shift schedule to ensure availability of current information if needed. Identifies needed backups, retrieves from on- site racks or off-site storage and performs restore operations to provide access to old material as needed.
• Performs numerous electronic transmissions/receptions of data to meet the needs of various user communities.
• Learns new hardware and software as needed to serve client community.
• Trains new Operators or Trainees in all aspects of shift operations so that new hire is able to perform all basic functions of that shift independently.
• Cross-trains with other shifts to minimize disruption of service in the event of absences.
• Communicates complete, accurate information to next shift in order to avoid potential problems arising from lack of continuity.
This includes completing shift checklist and turnover logs..
SYSTEMS PROFICIENCY
Hardware
Server Operating Systems: WinNT 4.0/2000/2003/Small Business Server.
Client Operating Systems: MS DOS, Windows
3.11/95/98/ME/NT4/2000/XP/Vista. IMAC G3-G4.
Software and systems:
• MS Active Directory/Exchange, MS SharePoint, Citrix Metaframe, Faxcore, Intellimatch, Blackberry, Symantec Ghost, Install Shield, , KEA, Microsoft Office XP-2007, Act,
Clientele,faxcore,helmsman,IBPM Ascent Imaging,Options Plus ( Investlynx),PALMS,EAS Zantaz,WSFTP, MOVEIT.
PROJECTS
• Blackberry Implementation
• Faxcore Implementation
• Windows 2000/XP Rollout Upgrade
• Office 2003 Rollout Upgrade
• Novell Netware to Microsoft Active Directory network
• Windows XP Testing and Rollout
• Consolidation of Help Desks for three companies
• Sharepoint 2007
• Sharepoint Designer 2007
• SAP servers Implementation.
EDUCATION
• 1994-1996 Santa Fe Community College
• 08/20/05 MacOS 200 Mac OS X Server Essentials v10.4
• 08/23/05 MacOS 335 Directory Services Integration and Admin (Client/Svr) v10.4
• 05/15/06 Implementing and Managing Microsoft Exchange 2003
• 09/20/06 Supporting Users Running the Microsoft Windows XP Operating System
• 09/22/06 Supporting Users Running Applications on a
Microsoft Windows XP Operating System
Miguel Saldana Chavez 19655
Club House Drive # 102 Parker, CO 80138 303 945 4662
email: Miguel@saldanafamily.com
EXPERIENCE
Jr. Systems Administrator –Western Stone & Metal 03/08-01/09
• Promoted to Jr. Systems Administrator on 03/08.
• Researched, evaluates, installs, configures and tests hardware associated with the relevant application. Maintained the hardware, including upgrades, additions, etc. with respect to the application.
• Monitors production systems and provides on-call 24X7 support for production related issues. This may include the maintenance of the application itself or damaged/corrupted data within the file structures.
• Hardware/software analysis for department projects.
• AD support and Administration.
• Day-to-day Systems Support.
• Day-to-day PC maintenance and performance related activities
• Installed the Sharepoint 2007 development servers.
• Configured the SAP infrastructure with Windows 2003 Enterprise in a Cluster environment.
• Configured the Change Management Request process through INFOPATH with Worlflows.
• Configured the OUTAGE logs structure with KPIs.
• Promoted to Jr. Systems Administrator on 03/08.
• Hardware/software analysis for department projects.
• SAP support
• AD support
• Day-to-day Store Support
• Day-to-day PC maintenance and performance related activities
Applications Administrator/Associate System Analyst 1/06- present
Senior Systems Analyst, Sales Administration and Program Development
• Coordinated the installation, maintenance and upgrade of Fiserv Investment Support Services core software applications.
• Researched, evaluates, installs, configures and tests hardware associated with the relevant application. Maintained the hardware, including upgrades, additions, etc. with respect to the application.
• Monitors production systems and provides on-call 24X7 support for production related issues. This may include the maintenance of the application itself or damaged/corrupted data within the file structures.
• Serves as a consulting source for application installations and upgrades, and to others who require assistance/information regarding the application itself.
• Product Manager for a variety of systems/applications including Blackberry,FaxCore, SharePoint, Exchange, IntelliMatch, CRM
• Act as liaison between department and business units. Senior Help Desk Administrator 6/00-1/06 Purchasing Systems Analyst, Corporate Procurement and Materials Management
• Promoted to Systems Analyst position in December 2005.
• Hardware/software analysis for department projects.
• Disaster Recovery & Business Resumption Plan Development
• Project planning and implementation.
• Day-to-day PC maintenance and performance related activities Computer Operator 6/99-6/00
• Performs basic-to-advanced AS/400, RS/6000, and other midrange computer systems operations and runs regularly scheduled jobs for the shift in order to fulfill computer processing needs in all Fiserv ISS production environments.
• Responds in a timely manner to user/applications staff requests in order to meet all computer processing needs, within the existing framework of priorities.
• Operates printers (loads correct forms, responds to printer messages, unloads forms, manipulates spool files) to generate regular and/or special request reports and forms. Separates and distributes printouts according to Output Distribution listing so that customers receive output on an accurate and timely basis. Retrieves from archive and reprints damaged/lost output as needed for replacement.
• Operates tape drives (properly labels, loads, unloads, and prepares for transfer and receipt to/from off-site storage) in accordance with shift schedule to ensure availability of current information if needed. Identifies needed backups, retrieves from on- site racks or off-site storage and performs restore operations to provide access to old material as needed.
• Performs numerous electronic transmissions/receptions of data to meet the needs of various user communities.
• Learns new hardware and software as needed to serve client community.
• Trains new Operators or Trainees in all aspects of shift operations so that new hire is able to perform all basic functions of that shift independently.
• Cross-trains with other shifts to minimize disruption of service in the event of absences.
• Communicates complete, accurate information to next shift in order to avoid potential problems arising from lack of continuity.
This includes completing shift checklist and turnover logs..
SYSTEMS PROFICIENCY
Hardware
Server Operating Systems: WinNT 4.0/2000/2003/Small Business Server.
Client Operating Systems: MS DOS, Windows
3.11/95/98/ME/NT4/2000/XP/Vista. IMAC G3-G4.
Software and systems:
• MS Active Directory/Exchange, MS SharePoint, Citrix Metaframe, Faxcore, Intellimatch, Blackberry, Symantec Ghost, Install Shield, , KEA, Microsoft Office XP-2007, Act,
Clientele,faxcore,helmsman,IBPM Ascent Imaging,Options Plus ( Investlynx),PALMS,EAS Zantaz,WSFTP, MOVEIT.
PROJECTS
• Blackberry Implementation
• Faxcore Implementation
• Windows 2000/XP Rollout Upgrade
• Office 2003 Rollout Upgrade
• Novell Netware to Microsoft Active Directory network
• Windows XP Testing and Rollout
• Consolidation of Help Desks for three companies
• Sharepoint 2007
• Sharepoint Designer 2007
• SAP servers Implementation.
EDUCATION
• 1994-1996 Santa Fe Community College
• 08/20/05 MacOS 200 Mac OS X Server Essentials v10.4
• 08/23/05 MacOS 335 Directory Services Integration and Admin (Client/Svr) v10.4
• 05/15/06 Implementing and Managing Microsoft Exchange 2003
• 09/20/06 Supporting Users Running the Microsoft Windows XP Operating System
• 09/22/06 Supporting Users Running Applications on a
Microsoft Windows XP Operating System
Miguel Saldana Chavez 19655
Club House Drive # 102 Parker, CO 80138 303 945 4662
email: Miguel@saldanafamily.com
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